Since ordering my new desk from Wayfair three days ago, I have been receiving ‘update with your order’s progress’ emails on a far too frequent basis. Firstly, there was the ‘thank you for your order’ email. Followed by the ‘we are processing your order’ email. Then the ‘your order is scheduled for delivery on Tuesday’ email. And then a ‘your order is scheduled for Tuesday and we’ll send a time slot on Monday’ email. Bizarrely, this was followed by a ‘how are we doing so far’ feedback email. What did they want? A half-time encouragement sticker and a gold star. Good grief….
I don’t respond to feedback emails. I can’t be doing with all this, ‘We value your opinion on our service’ shenanigans. If a company doesn’t hear from me, then they can assume that I am a satisfied customer. If the service is very, very, VERY exceptional, I have been known to make a comment, for example, I occasionally leave a Five Star Service review for our Evri delivery lady, Kat, because she is prompt, polite and cheerful AND she works for Evri which must be pretty challenging before she even gets started with delivering parcels. And if I am unsatisfied with a company they will definitely hear from me and then some. But 99% of the time, everything is ticketty-boo and requires no feedback whatsoever. Life is too short for completing feedback surveys.
Wayfair continued with their email onslaught. Yesterday, they emailed to say my delivery would arrive today between 14.26 and 15.41, which I thought was oddly precise. And this morning they sent the SAME email reminding me that my delivery was due today. Then another saying that the delivery team would telephone between 15 and 30 minutes before they were due to arrive. Which they did. And then they arrived, delivered the desk to the studio, and asked me how much I’d paid for that film projector. I said I didn’t know, because it was my husband’s and he bought it. And now I think the delivery team are going to return in the middle of the night to steal the projector. But if they do, at least I know where they work. Also, they will have to climb over the enormous desk package AND the industrial sized rowing machine to get at it. Which will make a racket and a hoo-ha. I am a very light sleeper. And I have a huge cat that could look like a Rottweiler in the dark. A small Rottweiler.
I think maybe I am spending too much time home alone and it is feeding a latent tendency towards paranoia.
Back indoors, another email arrived to tell me my delivery had arrived. Yup, thanks for that. And then another asking for feedback about the service I’d received. I did, for a nanosecond, think I could raise the issue of the unnecessarily huge amount of emails. But then I thought, I can’t be bothered.
In other news (like you haven’t suffered enough puppy information already!) we have decided on a name for Puppy As Yet Unnamed. The Sunday visit helped enormously, because we could see more of her character and personality. We are calling her…Nell!
You can give feedback if you like. But it won’t improve my service. Thank you!
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KJ
KJ